Extra Benefits

New Member Kits

Each new member household receives a new member kit upon enrollment in CareSource. This kit contains:

• A CareSource member ID card for each person in the family who has joined CareSource.
• A Member Handbook that explains plan services and benefits and how to access them.
• A current provider directory that lists health care providers and facilities participating with CareSource.
• CareSource’s Notice of Privacy Practices as required by the Health Insurance Portability and Accountability Act (HIPAA).
• Other preventive health education materials and information.

Member Service Center

CareSource provides assistance to members with questions or concerns about services or benefits. Member service representatives are available Monday through Friday, 7 a.m. to 7 p.m., except the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The day after Thanksgiving
• The day before Christmas
• Christmas Day

Members can reach our member service center at 1-800-488-0134.

CareSource 24

Experienced registered nurses are available 24 hours a day, 7 days a week to provide symptom-based triage and health education to CareSource members.

Health care counseling and telephone triage helps assess health status and provides immediate health information, guiding members to the appropriate level of care. Members can then be referred or routed to other CareSource services that may be beneficial to them. This coordination between CareSource departments helps maintain continuity of care.

Members can call the advice line at 1-866-206-0554.

Transportation

Transportation can be provided for member medical appointments with participating providers through CareSource’s transportation vendors. Members can also get rides to Women, Infants and Children (WIC) appointments and redetermination meetings at the County Department of Job and Family Services. Each member can get up to 15 rides to and from appointments (30 one-way trips) per 12-month period.

Babies First

Pregnant members and new mothers can earn up to $150 in gift certificates to local stores by receiving recommended prenatal care for themselves and preventive services for their child. Members and providers can obtain Babies First brochures and coupons from CareSource.

If you provide OB or preventive services to CareSource members, you may be asked to validate coupons by completing information on the back of the coupon once the member has received the service. Please call us if you would like a supply of Babies First coupons for your office.

Care Management

CareSource nurses and outreach workers are available to assist your CareSource patients in coordinating appropriate medical and support services. Our focus is on helping our members acquire and maintain effective management of their condition through assessment, coordination of care, education and support. CareSource offers case management support for a variety of conditions including asthma and high-risk pregnancy. Click here for information about referring patients to a CareSource Care Management program.

Health Education

CareSource members receive health information through a variety of communication vehicles including easy-to-read newsletters, brochures, fliers, phone calls and personal interaction.

Interpreter Services

CareSource offers sign and language interpreters for members who are hearing impaired, visually impaired, do not speak English, or have limited English-speaking ability. These services are available at no cost to the member or health care provider.