Performance Highlights

Performance can be measured in a number of ways. At CareSource, we use a variety of independent performance evaluations as a compass to guide us toward continual improvement.

These are just a few of the indicators that illustrate our commitment to the highest performance goals and quality standards.

• CareSource has been rated excellent in the Ohio Department of Job and Family Services performance evaluation system for Medicaid managed care plans. CareSource is judged on clinical performance, consumer access to primary care, administrative capacity and a host of other measures.

• CareSource has earned health plan accreditation from URAC, a Washington D.C.-based health care accrediting organization that establishes quality standards for the health care industry. URAC has granted health plan accreditation to CareSource as well as health call center accreditation to CareSource's 24-hour nurse hotline.

• Named the sixth-largest and second-fastest-growing Medicaid managed care plan in the nation by Interstudy, a leading researcher and publisher for the health care industry (2004).
• Winner of a Crystal Pinnacle and several Meritorious Awards for Best Practices from the Ohio Association of Health Plans:
  • Crystal Pinnacle Award for involvement in HealthLink Miami Valley, a community outreach program for the uninsured (2002).
  • Meritorious Award for CareSource 24, the 24-hour nurse hotline (2003).
  • Meritorious Award for Skill-Based Customer Relationship Management in the member service center (2004).
  • Meritorious Award for Partners with Hospitals, an emergency department diversion program (2004).
  • Meritorious Award for use of a Consumer Council to foster community partnerships (2005).
  • Meritorious Award for innovative technological applications in medical management (2005).
• Winner of the Pinnacle Award for contributions to the United Way of the Greater Dayton Area (2003, 2004)
• Named fifth-fastest growing company in the Miami Valley by the Dayton Business Journal (2004).
• Named finalist for Nonprofit Business of the Year by the Dayton Business Journal (2004).
• Featured in the America’s Health Insurance Plan’s Innovations in Medicaid Managed Care for CareSource 24 and case management of children (2005).
• Winner of the National Health Information Award of Merit for the CareSource 24 member postcard (2005).